We are looking for Fire Dispatcher - Emergency Communications Specialist candidates for a project delivered through micro1.
What you'll do
- Receive and analyze simulated or real-time emergency requests, determining urgency and allocating appropriate resources based on established protocols.
- Apply triage skills to prioritize incoming information from multiple communication channels, ensuring timely and accurate routing.
- Utilize standardized checklists and dispatching scripts to maintain procedural consistency and compliance with best practices.
- Document scenario responses and communication flows in a clear and structured format for AI system learning.
- Evaluate, critique, and suggest improvements to protocols or automated responses generated by AI models.
- Collaborate with project coordinators to ensure project deliverables meet quality standards and operational objectives.
- Provide concise feedback regarding the effectiveness and clarity of AI-generated communications.
What you need
- Seasoned fire dispatch professionals to share their practical knowledge of prioritizing and routing emergency requests while applying standardized protocols in high-pressure environments.
- Expertise in both written and verbal communication will be essential in providing clear, actionable feedback and data for AI development.
Nice to have
- Significant experience as a fire dispatcher, emergency communications specialist, or equivalent.
- Exceptional multitasking abilities, including managing simultaneous requests via radio, phone, and digital platforms.
- Proficiency in applying, following, and interpreting standardized emergency protocols and checklists (APCO/NENA certification).
- Demonstrated capacity for clear, concise, and professional written and verbal communication.
- Ability to work effectively under pressure and make rapid, accurate prioritization decisions.
- Familiarity with the unique challenges and workflows of emergency dispatch environments.
- Experience contributing to training, evaluation, or improvement of operational procedures is a plus.
Expertise
Who you work with
Project and contracting process: micro1. Applications continue on the provider's website.